General conditions


Information prior to booking

These General Booking Conditions (hereinafter the General Terms and Conditions) shall regulate the commercial relationship between CICLISMO MALLORCA SL and the User or customer as a result of contracting through the forms that CICLISMO MALLORCA SL makes available on its website

Booking through the websites of CICLISMO MALLORCA SL implies the express acceptance, by the client or User of the pages, of these conditions, as well as the conditions of use established for the User's browsing of the pages owned by CICLISMO MALLORCA SL.

These terms and conditions shall apply without prejudice to the application of the relevant legal provisions applicable in each case. The General Contracting Conditions regulate the distance booking between CICLISMO MALLORCA SL and the User or client, in compliance with the legal provisions, in particular Law 7/1998 of April 13 on General Contracting Conditions, Law 3/2014 of March 27, for which is modified the restated text of the General Law for the Protection of Consumers and Users; Organic Law 3/2018, of December 5 on Data Protection and Guarantee of Digital Rights. Current Regulations in the field of Personal data Protection consisting of Regulation (EU) 2016/679 of the EU Parliament and Councel of 27 April 2016; Law 7/1996, of January 15, Global Regulation on Retail-Trade; and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce Services.

CICLISMO MALLORCA SL reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. Said modifications may be made, through its websites, by any means admissible by law and shall be binding for as long as they are published on the website and until they are validly modified by subsequent modifications. However, CICLISMO MALLORCA SL reserves the right to apply, in certain cases, Special Conditions of Contract in preference to these General Conditions when it deems appropriate, announcing them in due time and form.

All the contents of the website are in Spanish, English, German, Dutch and French.

CICLISMO MALLORCA SL informs that the booking procedure through its Web sites is detailed in the corresponding section for the formalization of the booking. Likewise, CICLISMO MALLORCA SL informs Users that they may access the conditions of use available on the website itself. By booking with CICLISMO MALLORCA SL through its website, the User or client expressly declares to know, understand and accept these conditions of use and the General Conditions.

Likewise, the User declares to be of legal age and to have the necessary legal capacity to access the CICLISMO MALLORCA SL websites and contract through them. The User is responsible for the confidential and responsible treatment of the identity and password obtained when registering as a client, and may not pass them on to anyone else. Once the reservation is made, the User will see the reservation confirmation on the screen, which he can print out as proof of the reservation made.

The booking confirmation and the booking receipt (printout made by the User) are not valid as an invoice.


Booking offer and price reference. In compliance with current regulations and, especially with Law 34/2002 of July 11, on Information Society Services and Electronic Commerce Services, CICLISMO MALLORCA SL offers information on all possible bookings, their characteristics and prices in the corresponding section for formalizing the booking. However, CICLISMO MALLORCA SL reserves the right to withdraw, replace or modify the offers made available to its customers through its website, by simply changing their content.

In this way, the bookings offered at any time by the CICLISMO MALLORCA SL website shall be governed by the General Terms and Conditions in force in each case. Likewise, the company shall have the right to stop offering, without prior notice and at any time, access to bookings. Price Indications. Each possible reservation offered will have its price indicated in Euros and whether VAT or any other applicable tax is included. The prices indicated on the screen will be those in force at all times, except for typographical errors.

When the price is different for the aforementioned reason, CICLISMO MALLORCA SL will inform the customer by e-mail before proceeding with the invoicing of the reservation. Availability. The availability of the offers offered by CICLISMO MALLORCA SL through its website may vary depending on the customer's request. Although CICLISMO MALLORCA SL periodically updates the database, the reservation requested by the customer may be completed at that time. In this case, CICLISMO MALLORCA SL sends an e-mail to the customer informing that the offer is not available. Payment methods. The customer may pay the amount of his order by opting any of the following means.

During the purchase process, you must indicate your choice:

- VISA or MASTERCARD credit card

All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All the information send over the network is encrypted. Likewise, your credit card data are entered directly on the bank’s website, at the POS (Bank's Point Sale Terminal) and are neither entered nor recorded on any CICLISMO MALLORCA SL server.

Cancellation of the booking


The cancellation or modification policy depends on the conditions set in each accommodation. When booking, you can see exactly which conditions apply to you.


When booking your bike with Cycling Friendly, the cancellation and modification conditions that apply are:

  • Up to 10 days prior to booking date: Refund of the total amount of reservation except €10 for management expenses.
  • Less than 10 days from the reservation date: Refunds can not be made.


As established in article 103 of Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users, supplies of services or goods made according to the consumer's specifications or clearly personalized, or which, due to their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.


In accordance with the applicable and current legislation on Data Protection, CICLISMO MALLORCA SL informs Users that the personal data collected during the registration and/or booking process will be incorporated into the processing system owned by CICLISMO MALLORCA SL, for the purpose of processing said actions by the User and managing subsequent actions resulting therefrom. Your data will be kept for the period of time strictly necessary to comply with the aforementioned purposes, unless there is a legal obligation to keep them. We inform you that the legal basis for the processing of your data is the proper performance of the contract between the parties and the consent. In accordance with the rights conferred by current Data Protection Legislation, you may exercise your rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data, as well as the consent given for the processing thereof, by sending your request to the address mentioned above or to the e-mail address You may contact the competent Supervisory Authority to file any complaint you deem appropriate.


Likewise, CICLISMO MALLORCA SL reserves the right to take any civil or criminal action that it deems appropriate for the inappropriate use of its website and content or for the violation of these conditions. The relationship between the User and the Provider will be governed by the regulations in force and applicable in Spanish territory. In the event of a dispute, the parties may submit their disputes to arbitration or to the ordinary jurisdiction, in accordance with the rules of jurisdiction and competence in the matter. CICLISMO MALLORCA SL is domiciled in ILLES BALEARS, Spain.

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